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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All PLANER products

The group "New Technologies" offers for review the products of the plant PLANER: air-cooled, dry-cooled, water-cooled coolers, standard room evaporators, industrial and commercial air-cooled condensers, hybrid chillers
  • Air-cooled coolers PLANER
    Air-cooled coolers
    HA-S, YHA, etc.
  • Dry coolers PLANER
    Dry coolers
    PD, PD-V, etc.
  • Water-cooled coolers PLANER
    Water-cooled coolers
    P-SHW-S, P-SHW-V, etc.
  • Standard room evaporators PLANER
    Standard room evaporators
    PKE, PSE, etc.
  • Industrial capacitors with air. cooling PLANER
    Industrial capacitors with air. cooling
    PSG, PEG, etc.
  • Chillers PLANER
    Chillers
    H-S, HA-S, etc.

NEW TECHNOLOGIES GROUP

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